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CBT Exam 421 Sales Service Associate: A Comprehensive Guide



What does POS stand for?","front_plain":"What does POS stand for?","back":"Point of Sale","back_plain":"Point of Sale","src":null,"hint":"","hint_plain":"","card_id":0,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=a6e1304&s=V2hhdCBkb2VzIFBPUyBzdGFuZCBmb3I%2F","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=b3c63bd&s=UG9pbnQgb2YgU2FsZQ%3D%3D","audio_hint":null},"front":"In some cases sales and service associates are the ______ _______ people with the Post Office. (fill in the blanks)","front_plain":"In some cases sales and service associates are the ______ _______ people with the Post Office. \n\n\n(fill in the blanks)","back":"primary contact","back_plain":"primary contact","src":null,"hint":"","hint_plain":"","card_id":1,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=eb550c2&s=SW4gc29tZSBjYXNlcyBzYWxlcyBhbmQgc2VydmljZSBhc3NvY2lhdGVzIGFyZSB0aGUgX19fX19fIF9fX19fX18gcGVvcGxlIHdpdGggdGhlIFBvc3QgT2ZmaWNlLiAKCgooZmlsbCBpbiB0aGUgYmxhbmtzKQ%3D%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=39708d4&s=cHJpbWFyeSBjb250YWN0","audio_hint":null,"front":"What are the two types of communication?","front_plain":"What are the two types of communication?","back":"verbal and non-verbal","back_plain":"verbal and non-verbal","src":null,"hint":"","hint_plain":"","card_id":2,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=ea31adf&s=V2hhdCBhcmUgdGhlIHR3byB0eXBlcyBvZiBjb21tdW5pY2F0aW9uPw%3D%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=65d84b0&s=dmVyYmFsIGFuZCBub24tdmVyYmFs","audio_hint":null,"front":"What does the acronym DPSDP stand for?","front_plain":"What does the acronym DPSDP stand for?","back":"D:emonstrate an open demeanorP:rovide verbal questions S:eek clarificationD:on't make assumptionsP:rovide feedback","back_plain":"D:emonstrate an open demeanor\nP:rovide verbal questions \nS:eek clarification\nD:on't make assumptions\nP:rovide feedback","src":null,"hint":"","hint_plain":"","card_id":3,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=2aff18e&s=V2hhdCBkb2VzIHRoZSBhY3JvbnltIERQU0RQIHN0YW5kIGZvcj8%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=d6b89fa&s=RDplbW9uc3RyYXRlIGFuIG9wZW4gZGVtZWFub3IKUDpyb3ZpZGUgdmVyYmFsIHF1ZXN0aW9ucyAKUzplZWsgY2xhcmlmaWNhdGlvbgpEOm9uJ3QgbWFrZSBhc3N1bXB0aW9ucwpQOnJvdmlkZSBmZWVkYmFjaw%3D%3D","audio_hint":null,"front":"DPSDP is associated with what customer service practice?","front_plain":"DPSDP is associated with what customer service practice?","back":"Active listening ","back_plain":"Active listening","src":null,"hint":"","hint_plain":"","card_id":4,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=19bb634&s=RFBTRFAgaXMgYXNzb2NpYXRlZCB3aXRoIHdoYXQgY3VzdG9tZXIgc2VydmljZSBwcmFjdGljZT8%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=7b4cf14&s=QWN0aXZlIGxpc3RlbmluZw%3D%3D","audio_hint":null,"front":"What does SOLER stand for?","front_plain":"What does SOLER stand for?","back":"S:quarely face the personO:pen your postureL:ean towards the senderE:ye contact maintainedR:elax while attending","back_plain":"S:quarely face the person\nO:pen your posture\nL:ean towards the sender\nE:ye contact maintained\nR:elax while attending","src":null,"hint":"","hint_plain":"","card_id":5,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=b2317a0&s=V2hhdCBkb2VzIFNPTEVSIHN0YW5kIGZvcj8%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=00a0e8b&s=UzpxdWFyZWx5IGZhY2UgdGhlIHBlcnNvbgpPOnBlbiB5b3VyIHBvc3R1cmUKTDplYW4gdG93YXJkcyB0aGUgc2VuZGVyCkU6eWUgY29udGFjdCBtYWludGFpbmVkClI6ZWxheCB3aGlsZSBhdHRlbmRpbmc%3D","audio_hint":null,"front":"What customer service practice is SOLER associated with?","front_plain":"What customer service practice is SOLER associated with?","back":"Actively attending","back_plain":"Actively attending","src":null,"hint":"","hint_plain":"","card_id":6,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=1e12042&s=V2hhdCBjdXN0b21lciBzZXJ2aWNlIHByYWN0aWNlIGlzIFNPTEVSIGFzc29jaWF0ZWQgd2l0aD8%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=74b0148&s=QWN0aXZlbHkgYXR0ZW5kaW5n","audio_hint":null,"front":"What is a successful sales transaction?","front_plain":"What is a successful sales transaction?","back":"One where the customer and yourself make an informed, mutually beneficial decision.","back_plain":"One where the customer and yourself make an informed, mutually beneficial decision.","src":null,"hint":"","hint_plain":"","card_id":7,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=21031cc&s=V2hhdCBpcyBhIHN1Y2Nlc3NmdWwgc2FsZXMgdHJhbnNhY3Rpb24%2F","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=8a7dde2&s=T25lIHdoZXJlIHRoZSBjdXN0b21lciBhbmQgeW91cnNlbGYgbWFrZSBhbiBpbmZvcm1lZCwgbXV0dWFsbHkgYmVuZWZpY2lhbCBkZWNpc2lvbi4%3D","audio_hint":null,"front":"________\/________ differentiating is based on meeting and exceeding customers needs and expectations.(fill in the blanks)","front_plain":"________\/________ differentiating is based on meeting and exceeding customers needs and expectations.\n(fill in the blanks)","back":"Solution\/Product","back_plain":"Solution\/Product","src":null,"hint":"","hint_plain":"","card_id":8,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=b24d1c0&s=X19fX19fX18vX19fX19fX18gZGlmZmVyZW50aWF0aW5nIGlzIGJhc2VkIG9uIG1lZXRpbmcgYW5kIGV4Y2VlZGluZyBjdXN0b21lcnMgbmVlZHMgYW5kIGV4cGVjdGF0aW9ucy4KKGZpbGwgaW4gdGhlIGJsYW5rcyk%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=6bc1fb8&s=U29sdXRpb24vUHJvZHVjdA%3D%3D","audio_hint":null,"front":"What is the best way to increase customer's satisfaction?","front_plain":"What is the best way to increase customer's satisfaction?","back":"Provide the customer with the postal product that fits their needs.","back_plain":"Provide the customer with the postal product that fits their needs.","src":null,"hint":"","hint_plain":"","card_id":9,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=5f9363a&s=V2hhdCBpcyB0aGUgYmVzdCB3YXkgdG8gaW5jcmVhc2UgY3VzdG9tZXIncyBzYXRpc2ZhY3Rpb24%2F","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=0db8b64&s=UHJvdmlkZSB0aGUgY3VzdG9tZXIgd2l0aCB0aGUgcG9zdGFsIHByb2R1Y3QgdGhhdCBmaXRzIHRoZWlyIG5lZWRzLg%3D%3D","audio_hint":null,"front":"Define Needs.","front_plain":"Define Needs.","back":"Needs are the desire to improve of accomplish something.","back_plain":"Needs are the desire to improve of accomplish something.","src":null,"hint":"","hint_plain":"","card_id":10,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=43d03dc&s=RGVmaW5lIE5lZWRzLg%3D%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=a8107d3&s=TmVlZHMgYXJlIHRoZSBkZXNpcmUgdG8gaW1wcm92ZSBvZiBhY2NvbXBsaXNoIHNvbWV0aGluZy4%3D","audio_hint":null,"front":"What are the driving forces behind a customer's willingness to interact with you?","front_plain":"What are the driving forces behind a customer's willingness to interact with you?","back":"Needs","back_plain":"Needs","src":null,"hint":"","hint_plain":"","card_id":11,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=90d86f0&s=V2hhdCBhcmUgdGhlIGRyaXZpbmcgZm9yY2VzIGJlaGluZCBhIGN1c3RvbWVyJ3Mgd2lsbGluZ25lc3MgdG8gaW50ZXJhY3Qgd2l0aCB5b3U%2F","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=0ffa1fb&s=TmVlZHM%3D","audio_hint":null,"front":"What is need satisfaction is?","front_plain":"What is need satisfaction is?","back":"Need satisfaction selling is based on the simple recognition that people buy to satisfy needs.------------------------We as clerks must understand that customers have mailing needs that must be fulfilled and we must deliver them the products that satisfy their needs.","back_plain":"Need satisfaction selling is based on the simple recognition that people buy to satisfy needs.\n------------------------\n\n\nWe as clerks must understand that customers have mailing needs that must be fulfilled and we must deliver them the products that satisfy their needs.","src":null,"hint":"","hint_plain":"","card_id":12,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=3a9a6cd&s=V2hhdCBpcyBuZWVkIHNhdGlzZmFjdGlvbiBpcz8%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=df2792a&s=TmVlZCBzYXRpc2ZhY3Rpb24gc2VsbGluZyBpcyBiYXNlZCBvbiB0aGUgc2ltcGxlIHJlY29nbml0aW9uIHRoYXQgcGVvcGxlIGJ1eSB0byBzYXRpc2Z5IG5lZWRzLgotLS0tLS0tLS0tLS0tLS0tLS0tLS0tLS0KCgpXZSBhcyBjbGVya3MgbXVzdCB1bmRlcnN0YW5kIHRoYXQgY3VzdG9tZXJzIGhhdmUgbWFpbGluZyBuZWVkcyB0aGF0IG11c3QgYmUgZnVsZmlsbGVkIGFuZCB3ZSBtdXN0IGRlbGl2ZXIgdGhlbSB0aGUgcHJvZHVjdHMgdGhhdCBzYXRpc2Z5IHRoZWlyIG5lZWRzLg%3D%3D","audio_hint":null,"front":"We must engage our customers with GIST, what does GIST stand for?","front_plain":"We must engage our customers with GIST, what does GIST stand for?","back":"G:reet the customerI:nquiring S:uggesting products\/solutionsT:hanking our lovely customers ","back_plain":"G:reet the customer\nI:nquiring \nS:uggesting products\/solutions\nT:hanking our lovely customers","src":null,"hint":"","hint_plain":"","card_id":13,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=77de92d&s=V2UgbXVzdCBlbmdhZ2Ugb3VyIGN1c3RvbWVycyB3aXRoIEdJU1QsIHdoYXQgZG9lcyBHSVNUIHN0YW5kIGZvcj8%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=50bb5c0&s=RzpyZWV0IHRoZSBjdXN0b21lcgpJOm5xdWlyaW5nIApTOnVnZ2VzdGluZyBwcm9kdWN0cy9zb2x1dGlvbnMKVDpoYW5raW5nIG91ciBsb3ZlbHkgY3VzdG9tZXJz","audio_hint":null,"front":"What is the USPS service is the highest profit per piece product?","front_plain":"What is the USPS service is the highest profit per piece product?","back":"Global Express Guaranteed (GXG)","back_plain":"Global Express Guaranteed 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What are the 3 features that come with PME?","front_plain":"When suggesting PME (Primary Mail Express) we should list the features that come with this service. What are the 3 features that come with PME?","back":"GUARANTEED 1-2 day deliveryFree $100 insurance Free USPS tracking","back_plain":"GUARANTEED 1-2 day delivery\nFree $100 insurance \nFree USPS tracking","src":null,"hint":"","hint_plain":"","card_id":15,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=940e88d&s=V2hlbiBzdWdnZXN0aW5nIFBNRSAoUHJpbWFyeSBNYWlsIEV4cHJlc3MpIHdlIHNob3VsZCBsaXN0IHRoZSBmZWF0dXJlcyB0aGF0IGNvbWUgd2l0aCB0aGlzIHNlcnZpY2UuIFdoYXQgYXJlIHRoZSAzIGZlYXR1cmVzIHRoYXQgY29tZSB3aXRoIFBNRT8%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=5babbe7&s=R1VBUkFOVEVFRCAxLTIgZGF5IGRlbGl2ZXJ5CkZyZWUgJDEwMCBpbnN1cmFuY2UgCkZyZWUgVVNQUyB0cmFja2luZw%3D%3D","audio_hint":null,"front":"What USPS domestic shipping service delivers 365 days a year?","front_plain":"What USPS domestic shipping service delivers 365 days a year?","back":"PME (Primary Mail Express)","back_plain":"PME (Primary Mail Express)","src":null,"hint":"","hint_plain":"","card_id":16,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=84f81e3&s=V2hhdCBVU1BTIGRvbWVzdGljIHNoaXBwaW5nIHNlcnZpY2UgZGVsaXZlcnMgMzY1IGRheXMgYSB5ZWFyPw%3D%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=f77abbb&s=UE1FIChQcmltYXJ5IE1haWwgRXhwcmVzcyk%3D","audio_hint":null,"front":"When suggesting PM (Priority Mail) we should list the services that come with this service. What are the 3 features that come with Priority Mail?","front_plain":"When suggesting PM (Priority Mail) we should list the services that come with this service. What are the 3 features that come with Priority Mail?","back":"SHOULD deliver in 1-3 daysFree $50 insurance Free USPS Tracking","back_plain":"SHOULD deliver in 1-3 days\nFree $50 insurance \nFree USPS Tracking","src":null,"hint":"","hint_plain":"","card_id":17,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=fbed6b5&s=V2hlbiBzdWdnZXN0aW5nIFBNIChQcmlvcml0eSBNYWlsKSB3ZSBzaG91bGQgbGlzdCB0aGUgc2VydmljZXMgdGhhdCBjb21lIHdpdGggdGhpcyBzZXJ2aWNlLiBXaGF0IGFyZSB0aGUgMyBmZWF0dXJlcyB0aGF0IGNvbWUgd2l0aCBQcmlvcml0eSBNYWlsPw%3D%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=23cf04c&s=U0hPVUxEIGRlbGl2ZXIgaW4gMS0zIGRheXMKRnJlZSAkNTAgaW5zdXJhbmNlIApGcmVlIFVTUFMgVHJhY2tpbmc%3D","audio_hint":null,"front":"Yes we should suggest extra services during a transaction but two services we should MOST DEFINITELY suggests are?","front_plain":"Yes we should suggest extra services during a transaction but two services we should MOST DEFINITELY suggests are?","back":"USPS tracking and Insurance ","back_plain":"USPS tracking and Insurance","src":null,"hint":"","hint_plain":"","card_id":18,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=58d1d3a&s=WWVzIHdlIHNob3VsZCBzdWdnZXN0IGV4dHJhIHNlcnZpY2VzIGR1cmluZyBhIHRyYW5zYWN0aW9uIGJ1dCB0d28gc2VydmljZXMgd2Ugc2hvdWxkIE1PU1QgREVGSU5JVEVMWSBzdWdnZXN0cyBhcmU%2F","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=78bcadb&s=VVNQUyB0cmFja2luZyBhbmQgSW5zdXJhbmNl","audio_hint":null,"front":"What should we always do with our receipt before giving it to the customer?","front_plain":"What should we always do with our receipt before giving it to the customer?","back":"Circle the survey and circle the tracking information when applicable ","back_plain":"Circle the survey and circle the tracking information when applicable","src":null,"hint":"","hint_plain":"","card_id":19,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=a6ccdc8&s=V2hhdCBzaG91bGQgd2UgYWx3YXlzIGRvIHdpdGggb3VyIHJlY2VpcHQgYmVmb3JlIGdpdmluZyBpdCB0byB0aGUgY3VzdG9tZXI%2F","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=1740db9&s=Q2lyY2xlIHRoZSBzdXJ2ZXkgYW5kIGNpcmNsZSB0aGUgdHJhY2tpbmcgaW5mb3JtYXRpb24gd2hlbiBhcHBsaWNhYmxl","audio_hint":null,"front":"A ________ ______ _________ is one which you and the customer make an informed mutually beneficial decision. (fill in the blanks)","front_plain":"A ________ ______ _________ is one which you and the customer make an informed mutually beneficial decision. \n(fill in the blanks)","back":"successful sales transaction","back_plain":"successful sales transaction","src":null,"hint":"","hint_plain":"","card_id":20,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=9de4481&s=QSBfX19fX19fXyBfX19fX18gX19fX19fX19fIGlzIG9uZSB3aGljaCB5b3UgYW5kIHRoZSBjdXN0b21lciBtYWtlIGFuIGluZm9ybWVkIG11dHVhbGx5IGJlbmVmaWNpYWwgZGVjaXNpb24uIAooZmlsbCBpbiB0aGUgYmxhbmtzKQ%3D%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=cae0d2d&s=c3VjY2Vzc2Z1bCBzYWxlcyB0cmFuc2FjdGlvbg%3D%3D","audio_hint":null,"front":"All mailpieces that are less than 1\/4\" thick must be at least? (Length, Height, Thick)","front_plain":"All mailpieces that are less than 1\/4\" thick must be at least? (Length, Height, Thick)","back":"5\" long3 1\/2 \" high (3.5\").007\" thick","back_plain":"5\" long\n3 1\/2 \" high (3.5\")\n.007\" thick","src":null,"hint":"","hint_plain":"","card_id":21,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=be78eed&s=QWxsIG1haWxwaWVjZXMgdGhhdCBhcmUgbGVzcyB0aGFuIDEvNCIgdGhpY2sgbXVzdCBiZSBhdCBsZWFzdD8gKExlbmd0aCwgSGVpZ2h0LCBUaGljayk%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=61ffbb0&s=NSIgbG9uZwozIDEvMiAiIGhpZ2ggKDMuNSIpCi4wMDciIHRoaWNr","audio_hint":null,"front":"What is the most a mailpiece can weigh?","front_plain":"What is the most a mailpiece can weigh?","back":"70lbs","back_plain":"70lbs","src":null,"hint":"","hint_plain":"","card_id":22,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=fe28a36&s=V2hhdCBpcyB0aGUgbW9zdCBhIG1haWxwaWVjZSBjYW4gd2VpZ2g%2F","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=1a0e573&s=NzBsYnM%3D","audio_hint":null,"front":"What is the largest a mailpiece can measure, in terms of combined length and girth?","front_plain":"What is the largest a mailpiece can measure, in terms of combined length and girth?","back":"108\"130\" Standard Post","back_plain":"108\"\n130\" Standard Post","src":null,"hint":"","hint_plain":"","card_id":23,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=7000dbb&s=V2hhdCBpcyB0aGUgbGFyZ2VzdCBhIG1haWxwaWVjZSBjYW4gbWVhc3VyZSwgaW4gdGVybXMgb2YgY29tYmluZWQgbGVuZ3RoIGFuZCBnaXJ0aD8%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=0d52a68&s=MTA4IgoxMzAiIFN0YW5kYXJkIFBvc3Q%3D","audio_hint":null,"front":"Any mailpiece that exceeds 70lbs or 130\" (in length and girth) falls into what mailing category?","front_plain":"Any mailpiece that exceeds 70lbs or 130\" (in length and girth) falls into what mailing category?","back":"Non-mailable, it can't be mailed at ALL!!!! ","back_plain":"Non-mailable, it can't be mailed at ALL!!!!","src":null,"hint":"","hint_plain":"","card_id":24,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=04d983c&s=QW55IG1haWxwaWVjZSB0aGF0IGV4Y2VlZHMgNzBsYnMgb3IgMTMwIiAoaW4gbGVuZ3RoIGFuZCBnaXJ0aCkgZmFsbHMgaW50byB3aGF0IG1haWxpbmcgY2F0ZWdvcnk%2F","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=a1217b4&s=Tm9uLW1haWxhYmxlLCBpdCBjYW4ndCBiZSBtYWlsZWQgYXQgQUxMISEhIQ%3D%3D","audio_hint":null,"front":"If a mailpiece is less than 5\" long 3 1\/2 \" high (3.5\") and .007\" thick it falls into what mailing category?","front_plain":"If a mailpiece is less than 5\" long 3 1\/2 \" high (3.5\") and .007\" thick it falls into what mailing category?","back":"Non-mailable, it can't be mailed at ALL!!!! ","back_plain":"Non-mailable, it can't be mailed at ALL!!!!","src":null,"hint":"","hint_plain":"","card_id":25,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=31a0c62&s=SWYgYSBtYWlscGllY2UgaXMgbGVzcyB0aGFuIDUiIGxvbmcgMyAxLzIgIiBoaWdoICgzLjUiKSBhbmQgLjAwNyIgdGhpY2sgaXQgZmFsbHMgaW50byB3aGF0IG1haWxpbmcgY2F0ZWdvcnk%2F","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=a1217b4&s=Tm9uLW1haWxhYmxlLCBpdCBjYW4ndCBiZSBtYWlsZWQgYXQgQUxMISEhIQ%3D%3D","audio_hint":null,"front":"Mailing categories are based on what?","front_plain":"Mailing categories are based on what?","back":"Physical dimensions and characteristics of a mailpiece regardless of address orientation.","back_plain":"Physical dimensions and characteristics of a mailpiece regardless of address orientation.","src":null,"hint":"","hint_plain":"","card_id":26,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=2bb2812&s=TWFpbGluZyBjYXRlZ29yaWVzIGFyZSBiYXNlZCBvbiB3aGF0Pw%3D%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=2b9e8a2&s=UGh5c2ljYWwgZGltZW5zaW9ucyBhbmQgY2hhcmFjdGVyaXN0aWNzIG9mICBhIG1haWxwaWVjZSByZWdhcmRsZXNzIG9mIGFkZHJlc3Mgb3JpZW50YXRpb24u","audio_hint":null,"front":"Based on physical dimensions and characteristics regardless of address orientation mailpieces are broken up into 5 categories. What are these five categories?","front_plain":"Based on physical dimensions and characteristics regardless of address orientation mailpieces are broken up into 5 categories. What are these five categories?","back":"LettersFlatsMachinable ParcelsIrregular ParcelsOutside Parcels","back_plain":"Letters\nFlats\nMachinable Parcels\nIrregular Parcels\nOutside Parcels","src":null,"hint":"","hint_plain":"","card_id":27,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=f4e38cf&s=QmFzZWQgb24gcGh5c2ljYWwgZGltZW5zaW9ucyBhbmQgY2hhcmFjdGVyaXN0aWNzIHJlZ2FyZGxlc3Mgb2YgYWRkcmVzcyBvcmllbnRhdGlvbiBtYWlscGllY2VzIGFyZSBicm9rZW4gdXAgaW50byA1IGNhdGVnb3JpZXMuIFdoYXQgYXJlIHRoZXNlIGZpdmUgY2F0ZWdvcmllcz8%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=c384bb0&s=TGV0dGVycwpGbGF0cwpNYWNoaW5hYmxlIFBhcmNlbHMKSXJyZWd1bGFyIFBhcmNlbHMKT3V0c2lkZSBQYXJjZWxz","audio_hint":null,"front":"What are the acceptable characteristics of Letter Size Mail?","front_plain":"What are the acceptable characteristics of Letter Size Mail?","back":" Minimums and MaximumsLength: 5\"min and 6\" maxWidth: 3 1\/2\" min and 4 1\/4\" maxThickness: .007\" min and 1\/4\" maxMust be rectangular(3.5oz is the max weight for First Class mail letters)","back_plain":"Minimums and Maximums\n\n\nLength: 5\"min and 6\" max\nWidth: 3 1\/2\" min and 4 1\/4\" max\nThickness: .007\" min and 1\/4\" max\n\n\n\n\nMust be rectangular\n(3.5oz is the max weight for First Class mail letters)","src":null,"hint":"","hint_plain":"","card_id":28,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=0465944&s=V2hhdCBhcmUgdGhlIGFjY2VwdGFibGUgY2hhcmFjdGVyaXN0aWNzIG9mIExldHRlciBTaXplIE1haWw%2F","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=5414980&s=TWluaW11bXMgYW5kIE1heGltdW1zCgoKTGVuZ3RoOiA1Im1pbiBhbmQgNiIgbWF4CldpZHRoOiAzIDEvMiIgbWluIGFuZCAgNCAxLzQiIG1heApUaGlja25lc3M6ICAuMDA3IiBtaW4gYW5kIDEvNCIgbWF4CgoKCgpNdXN0IGJlIHJlY3Rhbmd1bGFyCigzLjVveiBpcyB0aGUgbWF4IHdlaWdodCBmb3IgRmlyc3QgQ2xhc3MgbWFpbCBsZXR0ZXJzKQ%3D%3D","audio_hint":null,"front":"What are the acceptable characteristics of postcards?","front_plain":"What are the acceptable characteristics of postcards?","back":" Minimums and MaximumsLength 5\" min and 6\" maxWidth 3 1\/2\" min and 4 1\/4\" maxThickness .007\" min and .016\" max","back_plain":"Minimums and Maximums\n\n\nLength 5\" min and 6\" max\nWidth 3 1\/2\" min and 4 1\/4\" max\nThickness .007\" min and .016\" max","src":null,"hint":"","hint_plain":"","card_id":29,"srcHint":null,"srcFront":null,"audio_front":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=b0216fc&s=V2hhdCBhcmUgdGhlIGFjY2VwdGFibGUgY2hhcmFjdGVyaXN0aWNzIG9mIHBvc3RjYXJkcz8%3D","audio_back":"https:\/\/tts-cdn.cram.com\/en.mp3?v=1&t=59b97f9&s=TWluaW11bXMgYW5kIE1heGltdW1zCgoKTGVuZ3RoICAgICAgICAgICAgICAgICAgICA1IiBtaW4gYW5kIDYiIG1heApXaWR0aCAgICAgICAgICAgICAgICAgICAgMyAxLzIiIG1pbiBhbmQgNCAxLzQiIG1heApUaGlja25lc3MgICAgICAgICAgICAgIC4wMDciIG1pbiBhbmQgLjAxNiIgbWF4","audio_hint":null], Langs = "lang_front":"en","lang_back":"en";function loadJQ(callback) if(!window.jQuery) // Create jQuery script element. var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.7.2/jquery.min.js'; document.body.appendChild(script); script.onload = function() callback(jQuery); ; // IE 6 & 7 ala jfriend00 script.onreadystatechange = function() if (this.readyState == 'complete') callback(jQuery); else callback(jQuery); loadJQ(function($) console.log($ === jQuery); // true. jquery is loaded.); Cram has partnered with the National Tutoring Association Claim your access Ready To Get Started?




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